Quartz Estate Agents (“we”, “our”, or “us”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including through our website, social media channels, or in person during property transactions.
Please read this Privacy Policy carefully to understand how we treat your personal data. By using our services or interacting with us, you agree to the collection and use of information as outlined in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Details: Name, address, date of birth, phone number, email address.
- Property Information: Details about the properties you are interested in, your requirements for buying or selling, and any viewing history.
- Financial Information: Information related to your ability to purchase a property, including deposit and mortgage details.
- Communication Data: Records of any correspondence you have with us, including emails, phone calls, or messages via our website or social media.
- Usage Data: Information about how you use our website, including IP addresses, browser type, and pages viewed.
2. How We Use Your Information
We may use the personal data we collect for the following purposes:
- To Provide Services: To help you buy and/or sell properties.
- Communication: To communicate with you about properties, updates, and to respond to your inquiries.
- Marketing: To send you marketing materials or property offers that may be of interest to you (where you have opted in to receive them).
- Compliance with Legal Obligations: To comply with legal or regulatory obligations, such as anti-money laundering checks or property registration.
- Improvement of Services: To analyse and improve the effectiveness of our website and services.
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on the following legal grounds:
- Consent: Where you have given consent to process your data for specific purposes (e.g., receiving marketing communications).
- Contractual Necessity: When processing is necessary for the performance of a contract, such as facilitating property transactions.
- Legal Obligation: Where we are required to comply with legal obligations, such as conducting anti-money laundering checks.
- Legitimate Interests: When we have a legitimate interest in processing your data, such as for improving our services or marketing.
4. How We Share Your Information
We may share your personal data with:
- Service Providers: Third-party providers who assist with our business operations, such as property management services, IT support, or marketing.
- Legal or Regulatory Authorities: When required to do so by law or regulation.
- Partners: If we are working with external partners (e.g., mortgage brokers, surveyors), we may share your data to facilitate transactions related to your property search or sale.
We ensure that any third parties we work with handle your data in accordance with data protection laws.
5. Data Security
We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee the security of your information transmitted to our website.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Erasure: You may request that we delete your personal data in certain circumstances.
- Restriction: You have the right to ask us to restrict the processing of your data.
- Objection: You can object to certain processing activities, including direct marketing.
- Data Portability: You may request to receive your personal data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, please contact us using the details below.
7. Cookies and Tracking
We use cookies and similar technologies on our website to enhance your user experience. Cookies are small text files placed on your device that help us remember your preferences and improve the website’s functionality. You can control the use of cookies through your browser settings.
For more information, please see our [Cookie Policy].
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When we no longer require your personal data, we will securely delete or anonymise it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Quartz Estate Agents, Bayside Business Centre, 1 Sovereign Business Park, Poole, BH15 3TB.
sales@quartzestateagents.co.uk
01202 133730